Privacy Policy for MHS Limo

Last Updated: [November 17, 2024]

1. Introduction

Welcome to MHS Limo (“we,” “our,” “us”). We operate the website mhslimo.com (the “Site”) and provide chauffeur-driven transportation services (the “Services”).

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, book a ride through our platform, or interact with our Services.

Please read this policy carefully. By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect several types of information to provide and improve our Services.

A. Personal Information You Provide Directly:
When you create an account, make a booking, or contact us, we may collect:

• Contact Details: Your full name, email address, phone number.

• Booking Information: Pick-up and drop-off addresses, date and time of travel, flight numbers, special instructions, and payment information.

• Account Information: Your login credentials and profile preferences.

• Communication Records: Copies of your correspondence with us, including customer support chats, emails, and call recordings (where applicable).

B. Information Collected Automatically:
When you use our Site, we may automatically collect:

• Device Information: Your IP address, browser type, operating system, and device identifiers.

• Usage Data: Pages you view, links you click, the time and duration of your visits, and other diagnostic data. We use cookies and similar tracking technologies for this purpose.

C. Location Information:

• Precise Location: To facilitate pick-up and provide real-time tracking, we collect the precise location of your device (with your permission) when you use our mobile app or when a chauffeur is en route to your location.

• Address Information: You directly provide location data when you enter pick-up and drop-off addresses.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain our Services: To process your bookings, dispatch chauffeurs, process payments, and send you booking confirmations and status updates.

• To Communicate with You: To respond to your inquiries, provide customer support, and send you important service-related announcements (e.g., changes to your booking).

• For Safety and Security: To verify your identity, ensure the safety of our passengers and chauffeurs, and investigate and prevent fraud or other unauthorized activities.

• To Improve Our Services: To analyze usage trends, improve the functionality of our Site and Services, and develop new features.

• For Marketing (with your consent): To send you promotional communications about special offers, new services, or other news we think you will find valuable. You can opt-out of these communications at any time.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With Your Chauffeur: We share your name, phone number, pick-up/drop-off locations, and flight information (if provided) with the assigned chauffeur to facilitate your ride.

• With Service Providers: We engage trusted third-party companies to perform functions on our behalf, such as payment processing (e.g., Stripe, PayPal), data analysis, email delivery, and marketing services. These parties are contractually obligated to protect your data.

• For Legal Reasons: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety, or the rights of others.

• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL) for data transmission and secure servers for data storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Portability: You can request a copy of the personal information we hold about you.

• Correction: You can update or correct any inaccurate information in your account.

• Deletion: You can request that we delete your personal information, subject to certain legal obligations we may have.

• Opt-Out of Marketing: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in any email.

• Control Location Services: You can enable or disable location services through your device settings.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill your bookings, comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Site.

9. Third-Party Links

Our Site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

MHS Limo
Email: info@mhslimo.com
Phone: 001-4372452521, 001-6472328500
Address: 722 ABANA Road Mississauga, ON L5A1H4, Canada